Help Center

Find answers about ordering, delivery and shopping with KidsClap.

Shipping & delivery

Is shipping free?

Yes, we offer free shipping on all orders.

When will my order arrive?

Our usual order processing time is 1 day, followed by approximately 3–4 days in transit depending on your delivery PIN code. We do not ship on Sundays. Delivery dates are estimates.

Read our shipping policy.

Is Cash on Delivery available?

COD is available. COD orders are shipped after the phone number and delivery address are verified. We may contact you to confirm your details.

How can I get an order update?

Email contact@kidsclap.in with your order number, or use the WhatsApp button on our website.

Returns & replacements

What if my item is damaged or incorrect?

Contact us within 1 day of delivery. An unboxing video is required for a damaged or incorrect item replacement request. Keep the packaging and share your order number and the issue with contact@kidsclap.in.

Replacement eligibility is subject to our refund policy.

Can I return an item if I change my mind?

We do not accept returns for personal preference, size or quality expectations. Please check the dimensions, selected variant and product details before ordering. Contact us if you need help choosing.

Products & offers

How do I choose a pack or style?

Select your preferred pack and, where available, the shape or style on the product page. Check the selected option and price before adding it to your cart. Pack size describes the contents of one pack; the quantity control changes how many packs you order.

How do I apply a coupon?

Open your cart, enter your code in the coupon field and select Apply. Available offers are listed under View all offers. Product eligibility, minimum quantity and combination rules apply; check the final discount at checkout.

Can I combine coupon codes?

Only combinations allowed by the offers can be used together. Checkout shows which discounts apply to the selected items.

Still need help? Contact KidsClap.